TERMS & CONDITIONS

• Please insist on the Bill from our drivers, please check, sign & then only make the payment
• Please do not insist and /or encourage the driver for over speeding, jumping traffic signals, driving in the wrong lane, overtaking, competition etc.
• We strictly recommend NOT to leave any cash, valuables, precious items like laptops, mobiles, wallet, handbag, luggage etc in the vehicle and/or in possession of the drivers.
• Hello Driver or any driver engaged through it will NOT be responsible for any loss, theft or damage.
• Please insist the driver to display the company ID card every time the driver reports.
• You should engage Hello Driver services ONLY if your vehicle is covered under a comprehensive third party insurance policy through a credible motor vehicle insurer in Nepal, as Hello Driver or its driver would not be a party, convict or witness to any legal proceedings held by any court of law due to such incidents, loss or thefts.
• We accept payments ONLY in cash and should be made by the customer directly to the driver at the end of the booking.
• All parking charges, toll charges and other extra charges will be borne by the customer.
• Customers are requested to check their vehicles for any damages. Complaints after the driver leaves the compound will not be entertained.